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Who are we?

Jigsaw (South East) offers grief support to children and young people who have experienced the death of a significant family member through illness, accident, suicide or murder. We also provide support to children and young people who have a family member with a life-limiting condition.

The charity works throughout Surrey and surrounding areas. Referrals can be made directly by families or via health and social services.

Carolyn Steer

Business and Development Manager

I joined the Jigsaw team in 2015 as their Business Development Manager, having spent many years in different volunteer and fundraising roles working with children and young people. I have over ten years of experience as a  governor in two different schools.

Before my career change into voluntary and charity work, I enjoyed a management career with BAA, the airports’ company, working in many roles and locations. This gave me a wide range of experience which has been of huge benefit to my role within the charity – from grant applications to presentations about our valuable work.

Several years ago I saw first-hand the amazing support that Jigsaw can offer following the death of a lovely friend, a young mother, at a young age. Since then in my role, I have seen the impact of the work that we do. I am constantly looking at ways to grow our income streams so that more families can benefit.

I have two teenage children and live local to the office. Outside Jigsaw, I love travel and languages.

Jennie Hattan

Service Manager

I joined the Jigsaw team at the beginning of 2018 as the Family Support Team Manager, having worked in the NHS as a Nurse and Midwife for 18 years. As a midwife, I worked in community settings and provided caseload care. This gave me the privileged opportunity to work with families during a significant life event, which is usually one of joy and excitement, but when it isn’t, the impact on the whole family could be devastating. Having someone to support and guide you through such times makes an enormous difference, and working with our fabulous teams and being part of such a valuable service is a huge honour.

Janice Hoad

Grants Manager

Prior to joining Jigsaw in July 2021, I worked in the voluntary sector for 24 years – running two local charities, including securing funding for their activities, and in more recent years focusing on Charitable Trust and major donor fundraising. My previous charity sector work has been around visually impaired people, homeless and at-risk young people and, most recently, disabled children and young people.

I am so pleased to have joined the enthusiastic and dedicated Jigsaw South East team and, after ten of years of home working, reversing the trend and returning to an office environment. Although my lovely (and rather elderly) Cavalier King Charles Spaniel, Lucy, will miss having me around all the time!

Sarah Cripps

Jigsaw Support Worker - Grief team

I joined Jigsaw in 2021 and feel privileged to join such a dedicated team.

Children and family’s wellbeing has been a core value throughout my career, working in fostering and home care and currently as a teaching assistant in a secondary school, which will run alongside my role here at Jigsaw.

Outside of work I am a busy parent of three secondary school aged children.

I am looking forward to being able to support families as they navigate their way after the loss of a loved one.

Mandy Cowell

I joined Jigsaw in November 2021. Since qualifying 7 years ago as an Art Psychotherapist I have worked in schools helping students and groups of all ages process their emotions through making art. I have also worked as Specialist Mental Health Mentor given support and guidance to students at universities.

In my own time I enjoy baking and gardening, during the lockdowns I reinvented my garden and started a small vegetable patch. I also enjoy painting flowers and portraits.

I am very grateful to be able to have the opportunity to support children and families through their grief within the Jigsaw (South East) team.

Marie McKenzie

Finance and Resources Manager
I’ve been working in finance for 23 years in the security industry and I joined Jigsaw in May 2020, as the Finance and Resources Manager. Before my finance career,  I worked as a carer for the Alzheimer’s Society providing respite and support to families.
Although this is my first charity role, I’ve volunteered for many fundraisers over the years and had fun falling out of aeroplanes, abseiling from buildings and taking part in a variety of running and walking events.
Jigsaw is a great charity with a fabulous team and I’m very proud to be a part of it.

Sophie Bewley


I joined the wonderful Jigsaw team in 2017, and I oversee the charity’s community fundraising and donations. My role is to develop and support local community fundraising to enable Jigsaw to continue its vital work with children and their families. From cheering on our marathon runners, organising community collections, running quiz nights and hosting virtual events, I’ve had the pleasure of meeting and supporting the most incredible individuals and groups whose fundraising efforts make a huge difference to children at such a devastating time in their lives.

Before working at Jigsaw I was a Project Officer in the Short Breaks for Disabled Children’s team at Surrey County Council, where I commissioned services for disabled children, young people and their families. When I am not working I enjoy spending time outdoors with my young children who inspire me to do my very best to help Jigsaw have the funds they need to support every child that needs them.

Nikki Summers

Fundraising Assistant

I have been working with young children and their families for the past 16 years and I am about to start a new role at a local school as an SEN/Welfare teaching assistant, supporting children with complex needs.

I joined Jigsaw in 2018 on the fundraising team supporting this amazing charity to continue its vital work with children and their families who are faced with the loss of a loved one.


John Milton

Grants Co-ordinator

In 1998, I resigned from my post as a corporate finance manager, in the City of London, in order to study for a master’s degree in charity finance. Upon graduation I completed three projects for the HM Prison service and the Youth Justice Board. These concerned young peoples’ welfare, substance misuse and resettlement after release. In 2007, I joined the Archway Project (a children’s charity in south east London) as CEO. With local government cutbacks, a necessary part of my role became fundraising.

After over ten years in post, I acknowledged that a twice daily commute around the M25 was not the best way to start and end the working day. I joined Jigsaw in November 2019, in order to help with their fundraising effort.

Sarah Dodson

Service and Volunteer Co-ordinator

I joined Jigsaw as a volunteer in April 2015 and became a permanent member of the administration department later that year. I started in the role as Volunteer and Service Co-ordinator in 2019. Prior to joining the Jigsaw team I had taken an extended break from my career as a legal assistant to look after my two young boys.

Sue Boag

Jigsaw Support Worker - Grief Team

I joined Jigsaw in 2009 as a volunteer and in 2012 joined the team as a Grief Support Worker; prior to that I worked within the corporate world.  Throughout my career I have supported both diverse teams and clients and feel privileged to be able to use skills gained in both the private and voluntary sector supporting those in need through life changing events.

Katie Taylor

Jigsaw Support Worker - Grief Team

Prior to joining Jigsaw in April 2018, I had spent more than ten years teaching in a variety of schools, working with children from a range of ages and backgrounds. I have also worked as a teaching assistant, providing one-to-one support to children with additional needs, as well as being a ‘camp coordinator’ at several kids’ summer camps.

Jigsaw has given me the opportunity to combine my passion for working with children with my long-term interest in counselling and therapy (which I studied at University) and I am delighted to have joined such an experienced team of professionals, providing vital support to young people and their families at a time when they need it most.

Sharon Wright

Jigsaw Support Worker - Grief Team
Initially, I became a volunteer for Jigsaw in 2016; supporting the family groups. However, for the past fifteen years I have worked in a Primary School as a Teaching Assistant and in 2017 became a qualified Emotional Literacy Support Assistant (ELSA.)
I feel privileged to be given this opportunity to join the Jigsaw team, helping and supporting families experiencing grief; knowing the difference it can make.

Katie Stratton

Jigsaw Support Worker - Grief Team

For the past 12 years, I have worked as a Dramatherapist in the charity and education sectors, as well as privately with young people and their families. I have also enjoyed running workshops for parents on child development and for staff, on therapeutic approaches to working with children.

I feel fortunate to have joined the Jigsaw (South East) team and to be working alongside so many committed and experienced colleagues.

Janice Poplett

Jigsaw Support Worker - Preparing for Loss Service

I have worked with children and families for over 20 years in both statutory and voluntary sectors this included working for the Family Welfare Association, Surrey Young Carers, Surrey County Council and a residential assessment centre for families.

For the past six years I have worked in three primary schools in Surrey as a Home School Link Worker supporting families and providing individual and group support for children. I’m very excited to work for Jigsaw (South East) and to be back in the voluntary sector.

Philomena Lydon

Jigsaw Support Worker - Preparing for Loss Service

I have been working as a play therapist since qualifying in 2011 and I have worked in schools as well as with charities and private clients. I have 20 years of experience working with children and their families, both as a volunteer and as an employee. At Jigsaw (South East) I support local families through the bereavement process.

Caroline Duckworth

Jigsaw Support Worker - Preparing for Loss Service

I joined Jigsaw in June 2016. I am a qualified social worker specialising in children, families and child mental health. I have many years of experience working with children and their families in their own homes, family centres, hospitals and schools.

After a break to raise my own children, I entered the education sector, first as a teaching assistant and then as a qualified Emotional Literacy Support Assistant (ELSA). This is where I first came across Jigsaw (South East) and I am very pleased to now be a part of this dedicated team offering professional, specialised and flexible support to children and young people, their families and other professionals. I am also excited to be back working in the voluntary sector, for such a great charity.

Ally Carnie

Support Team Manager

I joined the Jigsaw team at the beginning of 2022 as the Support Team Manager. My career background has focused on working with children, young people, and families in the charity and public sector, both here and abroad.

Outside of work I am a busy mum to identical twin boys who I love exploring with and supporting them in all their interests and activities. I am also Chair of their schools Parents Association and so enjoy organising and running regular fundraising events.

I feel honoured to have joined the team and being part of such a valuable service.

Caroline Edwards

Communications & Media Manager

I joined the Jigsaw team in January 2022 as their Communications and Media Manager. 

Prior to this role, I worked in the Marketing industry for almost two decades predominantly in the education and hospitality sectors. Whilst I’m new the the Charity sector, the experience and knowledge I’ve gained throughout my career will be hugely beneficial to me in my new role. 

My aim is to raise awareness of this amazing charity and the incredible work they do and to support the growth of income streams. I’m delighted to be joining such an inspiring and passionate team and to be part of an organisation that supports children and their families at such a difficult time in their lives. 

I live locally with my husband and son. Outside of work you’ll find me on long dog walks with the family, exploring the countryside and probably taking far too many photographs. 

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