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HELPLINE  01342 313895 – Monday to Friday 9am – 12pm

We have a dedicated telephone HELPLINE – 01342 313895. This will be staffed Monday – Friday from 9 am to 12 pm. Outside of these hours please leave a message and your call will be returned by one of the team as soon as possible.


Supporting bereaved children and young people

The loss of a close family member can be hard for children and young people to understand and difficult for adults to talk to them about. Children may ask many questions or they may say nothing at all. Either way, it is not easy to support them when the family has experienced such a loss.

Jigsaw (South East) is here to help support you through that very difficult time. Children are quick to notice when something important has happened – silence can bewilder and frighten them. They need to be given an explanation in an age-appropriate, honest way. They need to feel that they can have the information repeated or ask new questions.

There is no ‘correct’ order or time limit on children’s responses to grief. They will move from laughter to sorrow, from anger to fear and back again. They will need you to understand and help them to manage their feelings.

What we can offer

• Early grief support and reassurance to families, around the loss of a loved one, by telephone or video link
• Information and advice around funerals and what to expect during this challenging time**
• Signposting to other agencies and organisations, e.g. for financial advice, coronavirus and its impact on children and families
• Family Grief Support groups
• Ongoing support to families awaiting our group sessions and services.

**Due to the government restrictions as a result of the Covid-19 pandemic, there have been many changes to normal practices following the death of a loved one. These include restrictions on the attendance of family and friends at a funeral. Current guidance can be found  here at Funeral Advice. Winston’s Wish has produced some guidance which may be helpful in talking to children: Coronavirus Funerals – Alternative Goodbyes

Our Grief Support team strive to offer you the most up to date, relevant information, particularly in the current environment of rapid change to normal situations. Our aim is to help you support your children, explain the current restrictions and find ways to remember the loved one who had died.

For further advice about how to tell a child a loved one has died, see our leaflet below:

Supporting bereaved children and young people during the outbreak

The Coronavirus pandemic means that many aspects of children’s lives are changing. Many children will have questions and worries about the virus, but those who have experienced the death of someone important or who have an ill family member might be particularly worried. Below are some tips about supporting bereaved children with worries and concerns about the virus.

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