skip to Main Content


HELPLINE 01342 313895  Monday – Friday 9am – 12pm 

We understand this is a difficult enough time for you, and the uncertainty brought about by the Coronavirus / COVID-19 pandemic may be causing additional anxiety. Please be reassured that our priority is to protect everyone as much as we possibly can, whilst continuing to provide a service to you.

During the pandemic our service will be online and by telephone contact. Your support worker is still available via phone or email. We have a dedicated telephone HELPLINE – 01342 313895. This will be staffed Monday – Friday from 9am to 12pm. Outside of these hours please leave a message and your call will be returned by one of the team as soon as possible.

Supporting children through the loss of a loved one

Jigsaw (South East) supports children, young people and families. Hearing the news that someone in the family has a life-threatening illness can come as a great shock.

Often adults struggle with the news, and the uncertainty of the days ahead may seem overwhelming. They may wonder what is best for the children and how much they should know, while wanting to protect them. They may also struggle with the words and ways to tell the children and worry that they will not be able to support them in their grief. But children are quick to notice when things are not right. Silence can be bewildering and frightening.

Children and young people need to be kept informed about what is going on in a way that they can understand and start to come to terms with what is happening. They can find themselves feeling isolated and alone at school, when friends and other adults in their lives do not know, understand, or are not confident in being able to help.

What we can offer

Jigsaw (South East), funded by The National Lottery Community Fund, provides a service for children and young people aged 0-19, who have a family member with a life-threatening condition. We are a family led service and our support is tailored to each individual family’s needs.

• Initial meeting at home via telephone or video link
• Individual support with children and young people via telephone or video link where appropriate.
• Telephone advice and information
• Signposting to other agencies and organisations
• Information, resources and support to professionals working with families and children in Surrey and parts of West Sussex and Kent, where possible.

End of Life Care

In accordance with current government guidelines on social distancing, we are aware that hospitals and hospices have been forced to make changes that will affect families when their loved ones are being cared for in these environments.

Jigsaw (South East) is in weekly contact with national and local services to help keep the families we support up to date with current restrictions and to help offer support and guidance regarding how to support children in these challenging times.

Hospice UK has brought together links to official guidance and resources to provide information for people about the current outbreak of Coronavirus in the UK:  Clinical and Care support –  Coronavirus guidance. 

Download information here about talking to your child to help them prepare for loss. Our Jigsaw family support workers can help and support you before, during and after this conversation.


Supporting bereaved children and young people during the outbreak

The Coronavirus pandemic means that many aspects of children’s lives are changing. School is closed for the majority, many parents are working from home, and families are having to spend time apart when they would like to be together.

Many children will have questions and worries about the virus, but those who have experienced the death of someone important or who have an ill family member might be particularly worried. Below are  some tips about supporting bereaved children with worries and concerns about the virus.


Back To Top